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Moar Gut FAQ

Here you will find answers to frequently asked questions. For personal assistance, our reception team will be happy to help.

Arrival & departure

Arrival & departure

Winter tyres are sufficient. Road clearance services operate regularly and reliably. In the winter months, winter tyres are compulsory in Austria.

The nearest airport is Salzburg (approx. 1 hour away by taxi); from Munich the journey takes about 3 hours by taxi. The nearest railway station is St. Johann im Pongau, around 16 km away. We are happy to arrange a private shuttle; our reservations team will gladly inform you about prices.

In our free underground car park, charging stations for electric cars are available for a fee.

You can have your car washed externally in our in-house car wash. We are also happy to carry out an interior cleaning for you. Please ask at reception for the respective fees.

The Moar Gut family hotel is located in Großarl in the beautiful Salzburger Land region of Austria. Großarl is approx. 70 kilometres from the city of Salzburg and lies in a valley right in the mountains.

We are happy to arrange a shuttle for you. Our reception team will provide you with pricing information on request.

The driver will be waiting with a sign showing your name in front of the airport building, station or terminal in Munich. He usually drives a Mercedes V-Class or Sprinter.

Child seats and infant car seats are provided by the taxi company for the shuttle. Please book in advance.

Family suites

Schlafzimmer am Moar Gut

Family suites

Our family suites are available from 4:00 p.m. on the day of arrival.

We kindly ask you to vacate your family suite by 10:00 a.m. on the day of departure.

All suites have a balcony or terrace.

Each room is equipped with a changing table or changing mat with various care products, nappy bin, baby cot or crib and a kettle.

We are happy to provide a baby monitor for you during your stay if required.

On request, we are also happy to provide a bed guard and/or an additional cot.

Every suite is equipped with a Nespresso machine and capsules.

All cosmetic products in the room and throughout the hotel are organic and vegan.

The hotel is supplied with water from its own mountain spring. Mountain spring water of the highest drinking quality flows from every tap.

Just like for adults, bathrobes for babies and children are provided in the suites.

All suites at the Moar Gut have at least one hairdryer in the bathrooms.

Each suite is fitted with air conditioning so you can adjust the temperature individually.

Blackout curtains are provided that darken the room well, but do not offer complete blackout.

Childcare

2 Mädchen am Resort

Childcare

We offer baby, toddler, children’s and teen supervision with varied programmes.

At lunchtime and in the evening, childcare is also available during meals. A short registration up to one hour beforehand is sufficient.

All children are looked after in our light-flooded Nature Children’s Farm. The entire area is designed with natural materials and has received multiple awards for its sustainable concept.

Directly next to the gaming room and climbing hall, our Teens Corner invites all kids aged 10 and over to meet, chill and hang out. A dedicated teens’ supervisor provides exciting and varied programmes.

Children are cared for seven days a week from 9:00 a.m. to 9:00 p.m. in our Nature Children’s Farm.

We offer age-appropriate programmes for children. For teenagers and older children we have a teens’ meeting point and a youth room. Especially in summer, there are cool programmes and excursions.

Our wide-ranging course programme includes, among others, swimming, skiing, riding, biking and tennis courses for an additional fee.

Babies and toddlers in general & baby care

Kinderbetreuerin wickelt Baby am Moar Gut

Babies and toddlers in general & baby care

Both baby car seats and highchairs by Stokke and Bugaboo are available. All public toilets are equipped with a changing table and nappies.

Our baby buffet with purées, formula and various jarred foods is available at all times.

Starting with Bugaboo pushchairs (right up to twin buggies), through various baby and child carriers to back carriers, everything can be borrowed free of charge in the hotel.

For a fee, Thule bike trailers and Thule joggers can be hired from the sports shop.

Yes, you can hire a Baby Brezza for your stay. The right formula milk for your little one is available directly at the baby bar. Here, a wide selection is available all day for you to help yourself. Please let us know before the start of your holiday and we will gladly reserve a Baby Brezza for you.

In our Nature Children’s Farm, babies and toddlers have their own separate area. This is equipped exclusively with natural materials and is soundproofed.

The sleeping room with high-quality Swiss stone pine beds, organic bed linen, hay wallpaper and lamps decorated with goose feathers creates a cosy atmosphere. Perfect for an afternoon nap or a little rest in between.

Loving baby care at the Moar Gut is offered from the 30th day of life. Please register by the evening before.

The separate sleeping room is furnished with natural hay wallpaper, Swiss stone pine cots, organic bed linen and warm goose-feather lamps, offering babies and toddlers a particularly calm and cosy environment.

Our baby care service is available daily from 9:00 a.m. to 9:00 p.m. Please register in advance by the evening before.

In our pram garage, Bugaboo pushchairs are available for you to use during your stay.

We are happy to sterilise your baby bottles for you; on request we can also provide a bottle steriliser.

Spa & wellness

Natur Badesee

Spa & wellness

The pools and lakes can be used from 7:00 a.m.; the saunas and spa areas are open from 11:00 a.m. to 7:00 p.m.

We recommend booking your preferred spa appointments before your arrival.

Please book your spa appointments from home or on site at our spa reception. We will be delighted to advise you!

Especially in the summer months, our natural bathing lake is perfect for cooling off. Whatever the weather, you can swim in the panorama indoor pool with separate baby and toddler area. The offer is complemented by a 25 m heated outdoor pool. In the sauna area you will find the ice-cold mountain lake.

The children’s pool is 40 cm deep, the indoor pool 128 cm, the natural bathing lake up to 300 cm and the outdoor pool 138 cm.

The baby pool has a temperature of 34 degrees.

The panorama indoor pool and outdoor pool are heated to 32 degrees.

Active in summer

Familienfahrradtour im Urlaub

Active in summer

As a Moar Gut guest you can take part free of charge in the mountain programme of our partner Berg Gesund. Only the rental fee for equipment such as via ferrata sets is charged. All courses take place directly in the Großarl Valley
and are led by qualified guides. Registration takes place via reception.

In our hotel sports shop, bicycles and e-bikes for children and adults can be hired for a fee.

Bike trailers and baby joggers can be hired for a fee at the Sport Ladl.

In the summer months we offer guided family hikes. Once a week, these even take you to our own Moar Gut Alm at almost 1,700 metres above sea level.

The Großarl Valley, also known as the Valley of Alpine Pastures, is famous for its child-friendly huts with playgrounds and petting zoos. Many huts are easily accessible even for little hikers.

There are many pushchair-friendly hiking trails to the alpine pastures in Großarl. Our reception team will be happy to advise you depending on the weather and your preferred tours.

Yes, the Moar Gut has its own tennis court.

Sunrise hikes and summit tours are offered regularly in summer by our hiking guide.

Guided bike tours are offered several times a week.

Yes, through our partner Sport Panorama you can book a certified bike guide exclusively for you and your family.

We are happy to provide tennis rackets and balls for hire.

On request, we will gladly arrange tennis lessons. Please let us know your wishes, ideally before your arrival.

Our 2 km panoramic trail around the resort features a beautiful archery course.

Active in winter

Skifahren am Moar Gut

Active in winter

Skiing, cross-country skiing, snowboarding and tobogganing create shared experiences in the snow. Snowshoeing and ski touring are also possible here in the Großarl Valley.

In our in-house sports shop, the Ladl by Sport 2000, children and adults can easily hire skis and the appropriate equipment (for a fee).

The valley gondola station is only 3 km from our resort. We offer you a free private shuttle there and back.

Yes, we provide an exclusive, complimentary shuttle. There and back. The timing is arranged entirely according to your wishes.

Even if the weather is unpredictable, the ski area guarantees optimal conditions thanks to state-of-the-art snowmaking.

Directly on the hotel grounds, our practice slope with snowmaking and rope lift awaits you. In addition, a magic carpet conveyor and a children’s carousel are available – ideal for those first turns in the snow. The children’s ski school is on site and offers ski lessons from the age of 3. Both private and group lessons are available. From the age of 2 there is a mini taster course (30 minutes).

We have our own toboggan/sledge hill. We are happy to provide sledges/toboggans for our guests to hire.

Yes, the cross-country trail runs directly past the hotel. The trail is groomed for both skating and classic cross-country. The trail is 25 km long and runs through the entire Großarl Valley – coaching sessions can also be booked on request.

Each family has access to a heated locker for skis and ski equipment.

Day passes, multi-day passes and 3-hour tickets can be purchased at reception. All other ski passes can be bought at the respective gondola stations.

With the toboggan runs at Lammwirt and Loosbühelalm, there are two beautiful, family-friendly tracks in the area.

Our partner ski school offers private lessons, group lessons and guiding. Please submit your request, ideally before the start of your holiday.

Beginner ski courses take place on our hotel practice slope. More advanced speedsters ski with their group in the Großarltal/Dorfgastein ski area. The shuttle is organised easily and conveniently through the hotel. Please enquire, if possible, before your arrival.

Our partner ski school offers courses and private lessons for every level and ability.

Cuisine

Abendessen am Moar Gut

Cuisine

We are happy to cater for vegetarian, vegan, gluten-free or lactose-free diets. Please inform us of these requirements before your stay.

Please let us know about any allergies and food intolerances before your stay.

At lunchtime and in the evening, we offer a balanced and age-appropriately seasoned selection at the children’s buffet.

Yes, we provide various jarred baby purées.

Yes, at the baby buffet you will find, in addition to a selection of baby purées, a range of different formula milks available to help yourself.

We kindly invite you to wear elegant evening attire for dinner.

We offer gourmet full board:

  • Generous breakfast buffet with many regional specialities
  • Selected main dishes and fresh salads, soup, fruit, cake and ice cream from the buffet
  • Cake buffet with homemade cakes, tortes and strudels
  • In the evening: 6-course gourmet set menu with choices, from Austrian classics to vegetarian and vegan cuisine
  • Themed evenings such as kitchen parties with live music and “create your bowl” barbecue evenings in summer
  • At lunchtime and in the evening: balanced children’s buffet
  • Supervised children’s meals at lunch & dinner
  • Daily ice-cream bar with a variety of toppings
  • Weekly lunch at the Moar Gut Alm (in the summer months)
  • All day: non-alcoholic drinks fountain for children
  • Baby buffet (jars, purées and formula milk)

Horse riding

Ausritt am Moar Gut

Horse riding

A very special winter experience: Horse-drawn sleigh rides with the Moar Gut carriage take you through the enchantingly snow-covered winter landscape around the Moar Gut.

Weather permitting, pony leading takes place on the panoramic riding trail around the resort. Alternatively, we can move into the riding hall.

Yes, for advanced riders (children from the age of ten), we offer trail rides to the Alm.

The prerequisite is that the child or adult can ride freely and safely in all three basic gaits:

  • Walk
  • Trot
  • Canter

On hacks around the resort, the walk and trot must be ridden freely and safely.

First encounter with a horse or advanced riding lessons – at the Moar Gut we offer the right option for every level. This way, every horse lover gets the most out of their riding holiday.

From the age of 3, children can book pony leading at the Moar Gut.

For children aged 4 to 6 we offer lovingly designed play-based riding lessons.

From the age of 6 we offer lunge lessons for children.

Yes, adults can ride at the Moar Gut up to a body weight of 90 kg.

  • Long trousers (even in summer)
  • Good, ankle-high footwear – no sandals, Crocs or flip-flops
  • Helmets and body protectors can be hired from us
  • For shoulder-length hair and longer, please tie hair back in a ponytail

Important: Riding lessons cannot take place in shorts. For safety reasons, the riding lesson will automatically be converted into a pony walk.

The best option is to fill in the riding form. Our riding instructors will then decide together with the guests which lessons are most suitable for the child.

Each badge consists of 5 units, including one theory unit and, on request, one hack.

Always feed with a flat hand and fingers held flat.

• Stay calm
• Always speak to the horse before approaching it
• Never stand directly behind the horse
• Do not shout or run – neither on the horse nor near horses

• Helmets are compulsory for everyone, including adults
• Body protectors are compulsory for children up to 18 years

• Group – easy intermediate: 3 children
• Group – advanced: 4 children
• On hacks: maximum 5 riders

Dogs

Hund am Moar Gut

Dogs

Your dog is very welcome at the Moar Gut!

As a rule, a maximum of one dog per suite is permitted.

To ensure that all guests feel comfortable, we ask for your understanding that restaurants including terraces, the spa area, water world, Children’s Farm and riding stables/riding hall are dog-free zones.
Dogs must be kept on a lead throughout the hotel grounds.

We charge €50.00 per day for your four-legged companion. Should an additional final cleaning be required, we reserve the right to charge for this. Any damage to furnishings will be charged to the guest.

Your dog can look forward to high-quality dog amenities in the suite – including a cosy dog bed and bowls. On arrival, your four-legged companion will be greeted with a treat, and we also provide dog-waste bags.

A beautiful panoramic trail runs around the resort, with a walking time of around 30 minutes. In addition, an idyllic walking and cycling path along the Großarl Ache invites you to enjoy relaxed strolls. Beyond this, the entire Großarl Valley offers numerous, well-signposted hikes to alpine pastures and summits.

Yes, leads are compulsory throughout the resort!

After a stay with a dog, a legally required intensive cleaning of the suite is carried out using special cleaning agents and an industrial steamer.

In St. Johann im Pongau there is a veterinary centre with two specialists in veterinary diagnostics and surgery. This can be reached by car in around 20 minutes.

On request, we will gladly check the availability of a dog sitter.

Cancellation and travel insurance

Brunnen

Cancellation and travel insurance

Your booking becomes binding with the written booking confirmation from our reservations department; you will also be asked to make a deposit.

The cancellation conditions according to the General Terms and Conditions for the hotel industry, if you have booked without travel cancellation insurance:
The total booked stay can be cancelled; shortening your stay by individual days is excluded.
– up to 3 months before arrival: free of charge
– from 3 months to 6 weeks before arrival: 40%
– from 6 weeks before arrival: 80%
– from one week before arrival: 100% of the booked package price.
Rebookings or cancellations can only be made in writing – postponing your holiday is treated as a cancellation.

To avoid unnecessary cancellation costs, we recommend taking out European travel insurance. Our reception team will be happy to advise you.
Otherwise, the cancellation conditions according to the General Terms and Conditions for the hotel industry in our GTCs apply.

Our prices are “from” prices and are quoted per suite up to full occupancy, including gourmet full board and all Moar Gut inclusive services. Local tax of €3.15 per adult and per day is not included.

Moar Gut Hotel GmbH
Raiffeisenbank Großarl
SWIFT code: RVSA AT 2S019
IBAN: AT06 3501 9000 0022 0590

Our bank details are as follows:

Moar Gut Hotel GmbH
Raiffeisenbank Großarl
SWIFT code: RVSA AT 2S019
IBAN: AT06 3501 9000 0022 0590

The deposit can also be paid by credit card (Amex, Visa or MasterCard).

Postponements are treated as cancellations.

Please state the booking number and the full name of the booking guest when making the deposit.

Miscellaneous

Blumenvase

Miscellaneous

Even on holiday, washing sometimes can’t be avoided. You are welcome to use the hotel laundry room to wash your clothes yourself. Washing machine, tumble dryer, detergent, clothes horse and iron are available for your use. On request, our laundry service will gladly take care of cleaning for you (for a fee).

Yes, the underground car park is free of charge and monitored by video.

There are two resident doctors in Großarl and Hüttschlag.

There is a pharmacy in Großarl.

The Moar Gut is family-run by the Kendlbacher family. Three generations of the family are passionate hosts.

Wi-Fi is available free of charge throughout the hotel.

The sockets in the rooms are all childproof.

Fitness – general

Yoga am Moar Gut

Fitness – general

At the Moar Gut, guests have access to a bright gym with modern Technogym equipment. Among other things, you will find: 3 treadmills, 2 bikes, 1 stepper, 1 rowing machine, 1 barbell with weights, individual weights and the most important strength-training machines. There is also a battle rope, 1 TRX, a plyo box and fascia rollers.

Reformer Pilates, tennis lessons and private training sessions can be booked additionally.

Part of our extensive inclusive activity programme are yoga classes, fascia training, ice bathing, boxing, circuit training, functional fitness and morning stretch.